On September 23rd Amazon held a community meeting in Westborough to discuss with the town the proposed drone delivery program to be based at their Otis Street facility. In front of an overflow crowd at the DoubleTree Hotel Amazon gave details as to the current state of the drone delivery proposal.

Amazon's Tareq Wafaie spoke with Spectrum News about the proposal, "Tonight's a really important night for Amazon Prime Air here in Westborough, MA, where we're proposing to launch our new drone delivery service. Our customers are really excited to have packages deliver faster and faster. And this program will help them achieve those great speeds. We currently have more than 15 sites open across the country. This year alone, we've delivered more than hundreds of thousands of packages this year in 2026 alone."

Wafaie detailed how and where drone deliveries would take place, "From our facility here in Westborough on Otis Street, we'll be able to deliver to customers within about seven and a half miles radius of that facility. So that is a large geography area. But that doesn't mean that everybody within that radius would be eligible for drone delivery. There's another checkpoint that has to take place. One is on the FAA side. Have we cleared the airspace? And we're working on that now. The other is, do you, as a potential customer, have enough room and clearance on your personal property for us to be able to safely deliver to you?"

The seven and a half mile delivery radius includes portions of thirteen cities and towns in Central Massachusetts including portions of the City of Worcester. Amazon claimed that a customer utilizing the drone delivery would have their purchase delivered in a 30 to 60 minute time frame. 

Amazon said that engagement with the Town of Westborough about the program is important, "There have been a lot of touch points throughout the community in Westborough. In August, we met with the Select Board. That was a publicly advertised public meeting. Just last week, we met with the Planning Board in Westborough, also a public hearing. And we did hear some comments from the public during that meeting. This is just another opportunity for us to come to the residents, get their feedback before we begin operations. But we still need to go before the Planning Board, and that is currently scheduled for October 6."

Amazon told Spectrum News that they hope to have all approvals in hand and drone delivery service operational by the end of 2026.